ek999 Privacy Policy
At ek999, your privacy is a fundamental commitment, not an afterthought. This Privacy Policy explains in clear, plain English exactly what personal data we collect from players in Bangladesh, why we collect it, how we use and protect it, and what rights you hold over your own information. We encourage you to read this document in full before registering or depositing on the ek999 platform.
Six Core Privacy Commitments
The cards below summarise ek999's core data-protection principles. They are provided as a reader-friendly overview only. The complete, legally binding terms are set out in the numbered sections that follow.
ek999 collects only the personal data that is strictly necessary for account operation, payment processing, identity verification, and legal compliance. We do not collect data speculatively or for undisclosed purposes.
All data transmitted between your device and the ek999 platform is protected by industry-standard 256-bit SSL encryption. Stored personal data is held on secured servers with access strictly limited to authorised personnel.
You have the right to access, correct, export, and request deletion of your personal data held by ek999, subject to our legal retention obligations. Requests are handled by our Data Protection Officer within 30 days.
ek999 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data is shared only with service providers who are contractually bound to handle it in accordance with this Privacy Policy.
ek999 uses essential, functional, and analytics cookies to operate the platform and improve the user experience. You can manage non-essential cookie preferences at any time through your browser settings. Full details are in Section 6 below.
ek999 does not knowingly collect personal data from individuals under the age of 21. Age verification is performed as part of the KYC process. Any account found to belong to an underage individual will be immediately closed and data handled in accordance with Section 10.
Introduction and Scope
This Privacy Policy (the "Policy") describes how ek999 (referred to herein as "ek999", "we", "us", or "our") collects, processes, stores, and protects the personal data of individuals (referred to as "you", "the Player", or "the User") who visit, register on, or use the ek999 platform at https://ek999.lat, including all associated services such as casino games, live casino tables, sports betting, crash games, promotional offers, VIP programme benefits, and all payment and account management functions.
This Policy applies to all personal data collected through the ek999 website, mobile-optimised web interface, live chat support interactions, email correspondence, and any other channel through which you communicate with ek999 or provide personal information. It does not apply to third-party websites or services that may be linked to or from the ek999 platform — those services are governed by their own privacy policies.
By registering an account with ek999, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein, where such processing is based on consent. Where processing is carried out on other legal bases (such as contractual necessity or legal obligation), your use of the platform constitutes acknowledgement that such processing will occur.
This Policy is to be read alongside the ek999 Terms and Conditions and the ek999 Responsible Gaming Policy. In the event of any inconsistency between this Policy and those documents on matters specifically relating to data privacy, this Policy shall prevail.
Personal Data We Collect
ek999 collects personal data from you directly (when you register, deposit, or contact support), automatically (through your use of the platform), and in certain cases from third parties (such as payment processors and identity verification services). The categories of data collected are set out below.
Registration and Account Data
Data collected when you create your ek999 account
When you register an account on ek999, we collect the following personal data:
- Full legal name (as it appears on your government-issued identification document);
- Date of birth (for mandatory age verification — 21+ requirement);
- Mobile phone number registered in Bangladesh;
- Email address;
- Residential address (city and district within Bangladesh, e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar);
- Username and password (password is stored in hashed, non-reversible form — ek999 staff cannot view your plain-text password);
- Preferred currency (Bangladeshi Taka, ৳).
Identity Verification (KYC) Data
Documents submitted during the know-your-customer process
Before processing any withdrawal request, ek999 is required to verify your identity. During the KYC process, we may collect:
- A copy of a valid government-issued photo identification document (National ID Card, Passport, or Driving Licence);
- A screenshot or statement confirming ownership of the mobile wallet or bank account used for deposits (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank);
- A selfie photograph in certain higher-tier verification scenarios, used solely to confirm that the individual submitting the ID document is the registered account holder.
Financial and Transaction Data
Payment and wagering activity records
In connection with deposits, withdrawals, and gameplay, ek999 collects and retains:
- Deposit amounts and timestamps;
- Withdrawal requests, amounts, and processing status;
- Mobile wallet identifiers (bKash/Nagad/Rocket account numbers) associated with your deposits — we do not store full payment credentials beyond what is required for transaction reconciliation;
- Wagering history across all products (casino games, sports betting, crash games, live casino);
- Bonus and promotion claim records;
- Account balance history.
Technical and Device Data
Automatically collected when you use the platform
When you access the ek999 platform, we automatically collect certain technical data, including:
- IP address at the time of each session;
- Device type, operating system, and browser version;
- Screen resolution and language settings;
- Session timestamps (login time, logout time, session duration);
- Pages and game sections visited, and actions taken within the platform;
- Referral source (how you arrived at the ek999 website).
Communications Data
Records of your interactions with ek999 support
When you contact ek999 through live chat, email ([email protected]), or WhatsApp, we retain a record of the communication, including the content of messages, timestamps, and the agent who handled the interaction. These records are used for quality assurance, dispute resolution, and regulatory compliance purposes. Support communications are conducted exclusively in English.
How We Use Your Personal Data
The table below sets out each purpose for which ek999 processes your personal data, together with the specific categories of data involved and the legal basis relied upon for each processing activity.
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Registration data, device data | Performance of contract |
| Identity and age verification (KYC) | KYC documents, registration data | Legal obligation; contract performance |
| Processing deposits and withdrawals | Financial data, KYC data | Performance of contract |
| Fraud prevention and anti-money laundering | All categories | Legal obligation; legitimate interests |
| Responsible gaming monitoring | Transaction data, wagering history, session data | Legal obligation; legitimate interests |
| Customer support and dispute resolution | Communications data, account data | Performance of contract; legitimate interests |
| Platform improvement and analytics | Technical data, session data | Legitimate interests |
| Promotional communications (opt-in) | Registration data, wagering preferences | Consent |
| Legal and regulatory compliance | All categories as required | Legal obligation |
Legal Basis for Processing
Performance of Contract
Processing necessary to deliver the ek999 service
The majority of personal data processing carried out by ek999 is necessary for the performance of the contract between ek999 and the registered player — specifically the Terms and Conditions governing use of the platform. This includes processing data to operate your account, accept deposits, settle bets, process withdrawals, and deliver the products and services you have signed up to use. Without processing data on this basis, ek999 cannot provide its core services to you.
Legal Obligation
Processing required by law
Certain processing activities are required by applicable law and regulation, including but not limited to: identity verification (KYC) obligations, anti-money laundering (AML) record-keeping requirements, and responsible gaming monitoring obligations. Where processing is carried out to comply with a legal obligation, your consent is not required and you cannot object to such processing while remaining a registered player on the platform.
Legitimate Interests
Processing for reasonable operational purposes
ek999 processes certain data on the basis of its legitimate interests, including fraud detection, platform security, prevention of bonus abuse, and general platform analytics used to improve the player experience. Before relying on legitimate interests, ek999 conducts a balancing assessment to confirm that our interests are not overridden by your rights and freedoms as the data subject.
Consent
Processing based on your explicit agreement
Where ek999 relies on consent as the legal basis — primarily for sending you promotional communications, special offers, and personalised bonus notifications — you are entitled to withdraw that consent at any time. To withdraw consent for marketing communications, you may update your preferences in your account settings or contact support at [email protected]. Withdrawal of consent for marketing will not affect the lawfulness of any processing carried out before the withdrawal, and will not affect your ability to continue using the ek999 platform.
Data Sharing and Third Parties
ek999 does not sell, rent, or trade your personal data to any third party for their independent marketing or commercial purposes. Data is shared with third parties only in the specific circumstances described in this section, and only to the minimum extent necessary for the stated purpose.
Payment Processing Partners
bKash, Nagad, Rocket, Upay, and banking partners
To process your deposits and withdrawals in Bangladeshi Taka (৳), ek999 shares transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank. The data shared is limited to what is necessary to execute the specific transaction — typically your registered mobile number or account identifier and the transaction amount. These providers operate under their own privacy policies and are subject to financial regulation applicable to their services in Bangladesh.
Game Content Providers
Casino game studios and sports data providers
ek999 integrates games and live casino content from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game delivered by these providers, limited session and gameplay data may be processed by their systems in order to deliver the game, determine outcomes, and settle results. These providers are contractually obligated to process player data only for the purpose of game delivery and not for independent profiling or marketing.
Identity Verification Services
Third-party KYC and AML screening tools
ek999 may use third-party identity verification and anti-money laundering screening services to assist with the KYC process and to screen player details against relevant sanction lists. Data shared with such services is limited to the specific data points required for the verification or screening check and is not retained by those services beyond the period necessary to complete the check.
Legal and Regulatory Disclosure
Disclosure required by law or legal process
ek999 may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or enforceable governmental request. In such cases, ek999 will disclose only the minimum data required to satisfy the legal obligation and will, where legally permissible, notify the affected player of the disclosure.
Cookies and Tracking Technologies
ek999 uses cookies and similar tracking technologies (such as local storage and session storage) to operate the platform, remember your preferences, analyse usage patterns, and improve the overall player experience. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot be used to access other files on your device.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Maintain your login session, remember your account state, and ensure the platform functions correctly. Without these, the website cannot operate. | No — required for platform operation |
| Functional Cookies | Remember your language preference, game lobby display settings, and responsible gaming limits you have voluntarily set. | Yes — via browser settings |
| Analytics Cookies | Collect aggregate, anonymised data about how players navigate the platform, which game categories are most popular, and where technical errors occur. Used to improve the product. | Yes — via browser settings |
| Security Cookies | Detect and mitigate fraudulent activity, including bot traffic and suspicious login patterns. | No — required for platform security |
To manage or disable non-essential cookies, access the settings or preferences section of your browser. Please note that disabling functional cookies may affect your experience on the ek999 platform, for example by resetting display preferences between sessions. ek999 does not use third-party advertising cookies or tracking pixels for the purpose of serving targeted advertisements on other websites.
Data Security
ek999 implements technical and organisational security measures proportionate to the risk associated with processing your personal data. These measures are reviewed and updated on a regular basis to reflect changes in technology and the threat landscape.
Encryption in Transit: All data transmitted between your browser or mobile device and the ek999 platform is protected using Transport Layer Security (TLS) with 256-bit encryption. This applies to login sessions, deposit and withdrawal flows, game sessions, and all support interactions conducted through the platform interface.
Encryption at Rest: Sensitive personal data stored in ek999's databases — including KYC documents, identity verification records, and financial transaction logs — is encrypted at rest using AES-256 encryption standards. Plain-text passwords are never stored; all passwords are processed through a one-way hashing algorithm prior to storage.
Access Controls: Access to personal data held by ek999 is restricted on a need-to-know basis. Staff members are granted access only to the categories of data required to perform their specific role. All access to sensitive data systems is logged and subject to periodic audit. Administrative access requires multi-factor authentication.
Incident Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ek999 will notify affected players without undue delay via the contact details held on their account. ek999 maintains a documented incident response procedure to ensure breaches are identified, contained, and assessed promptly.
Your Responsibilities: You play an important role in keeping your account secure. You are responsible for maintaining the confidentiality of your ek999 login credentials. ek999 will never ask for your password via any channel. If you suspect your account has been accessed without authorisation, contact support immediately at [email protected].
Data Retention
ek999 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable legal and regulatory obligations. The specific retention periods applicable to the main categories of data are summarised below.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal obligation; dispute resolution |
| KYC verification documents | Duration of account + 5 years after closure | AML regulatory requirement |
| Financial transaction records | Duration of account + 5 years after closure | Financial record-keeping obligation |
| Wagering and gameplay history | Duration of account + 3 years after closure | Responsible gaming monitoring; dispute resolution |
| Support communications | 3 years from date of interaction | Quality assurance; dispute resolution |
| Technical / session logs | 12 months from session date | Security monitoring; fraud detection |
| Marketing preferences (consent records) | Duration of consent + 3 years | Demonstration of consent basis |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual. Anonymised aggregate data (for example, statistical analysis of platform usage trends) may be retained indefinitely as it no longer constitutes personal data.
Your Data Rights
As a registered player on ek999, you hold a number of rights in relation to the personal data we process about you. These rights are summarised below. To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days of receiving a valid request.
Right of Access
Obtain a copy of your personal data
You have the right to request a copy of the personal data that ek999 holds about you, together with information about how it is being processed. This is sometimes referred to as a Subject Access Request (SAR). ek999 will provide the requested data in a structured, commonly used format within 30 days of receiving your verified request. There is no fee for a first-time SAR unless the request is manifestly unfounded or excessive.
Right to Rectification
Correct inaccurate or incomplete data
If any personal data held by ek999 about you is inaccurate, incomplete, or out of date, you have the right to request that it be corrected. Please note that certain data — such as your date of birth and verified legal name — cannot be amended unilaterally after KYC verification has been completed; changes to verified identity data require re-submission of appropriate documentation and will be subject to a further verification review.
Right to Erasure
Request deletion of your personal data
You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. This right is not absolute. ek999 is required by law to retain certain categories of data (such as KYC records and financial transaction logs) for a minimum period after account closure, regardless of an erasure request. Where erasure cannot be completed in full due to a legal obligation, ek999 will inform you of the specific data that must be retained and the reason for retention.
Right to Data Portability
Receive your data in a portable format
Where processing is carried out on the basis of your consent or the performance of a contract, and is carried out by automated means, you have the right to receive the personal data you have provided to ek999 in a structured, commonly used, and machine-readable format (such as CSV or JSON). You may also request that this data be transmitted directly to another data controller where technically feasible.
Right to Object and Restrict Processing
Limit how your data is used
You have the right to object to processing carried out on the basis of legitimate interests, and to request that processing be restricted while a complaint or objection is being assessed. You may also object at any time to the processing of your personal data for direct marketing purposes — including any profiling related to such marketing — with immediate effect. To opt out of marketing communications, update your preferences in your account settings or contact [email protected].
Protection of Minors
The ek999 platform is strictly for adults aged 21 and above. We are deeply committed to preventing underage gambling and to protecting the personal data of minors. This section sets out our specific policies in relation to individuals under the age of 21.
ek999 does not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification is a mandatory step in the ek999 registration and KYC process. Providing false information about your age during registration is a breach of the ek999 Terms and Conditions and may result in permanent account closure and forfeiture of any funds held in the account.
If ek999 becomes aware — through its verification processes, a report from a third party, or any other means — that a registered account belongs to an individual under the age of 21, ek999 will take the following steps immediately: (i) suspend access to the account; (ii) initiate an investigation to confirm the individual's age; (iii) if confirmed, permanently close the account; (iv) withhold any winnings accumulated by the underage individual; (v) process any net deposits for return where legally required to do so; and (vi) securely delete the individual's personal data subject to any overriding legal obligations to retain certain records.
Parents and guardians who are concerned that a minor may have registered on the ek999 platform are encouraged to contact our support team at [email protected]. Reports of suspected underage accounts are treated as high priority and will be acted upon within 24 hours of receipt. We also strongly recommend the use of parental control software to restrict access to online gambling websites for households that include minors.
Amendments to This Policy
ek999 reserves the right to amend, update, or replace this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, business operations, or best practices in data protection. When a material change is made to this Policy, ek999 will notify registered players via the email address associated with their account and/or via a prominent notice on the ek999 platform at least 14 days before the change takes effect.
The date at the top of this Policy marked "Last Updated" will be revised each time a substantive change is made. The version of the Policy in force at the time you registered your account, as subsequently amended with proper notice, governs our processing of your personal data. Your continued use of the ek999 platform after the effective date of any updated Policy constitutes your acknowledgement of the revised terms.
We encourage you to review this Privacy Policy periodically. Archived versions of previous policies are available on request by contacting [email protected] with the subject line "Privacy Policy Archive Request".
Contact Our Data Protection Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which ek999 handles your personal data, you have the right to contact our Data Protection Officer (DPO) directly. All privacy-related enquiries are handled confidentially and with priority.
Email the DPO
For data rights requests and privacy questions
Send your data rights request or privacy question to our dedicated support address. Please include "Data Rights Request" or "Privacy Enquiry" in the subject line so your message is routed to the DPO team directly. Response time: within 30 calendar days.
[email protected]
Live Support (General)
24/7 English-language support team
For general account queries, our live chat support team is available around the clock in English, operating on Bangladesh Standard Time (BST, UTC+6). Live chat is accessible from the ek999 platform once you are logged in to your account. For formal data rights requests, email is preferred to ensure a documented audit trail.
If you are not satisfied with ek999's response to a data rights request or privacy complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. ek999 is committed to working constructively to resolve all privacy concerns in a timely and transparent manner before any formal escalation becomes necessary.
Ready to Play Responsibly at ek999?
Now that you understand how your data is protected, explore the full range of games and sports betting options ek999 has to offer — all secured with 256-bit SSL encryption and built for players in Bangladesh.